Privacy Policy.
Privacy Policy
At Aspira, the protection of your personal information is a priority. This Privacy Policy outlines how we ("Aspira," "we," "us," or "our") collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). It also serves as a collection statement under the Privacy Act.
Collection of Personal Information
We only collect personal information that is reasonably necessary for the effective delivery of our services and the proper performance of our functions. We do not collect personal information unless it is relevant and required for a specific purpose.
Aspira does not collect personal information on the basis that it may be useful at a later stage unless there is a present need for it. In instances where unsolicited personal information is received, we may decline to retain it and will take reasonable steps to securely remove it from our systems.
Compliance with the APPs
As an APP Entity, Aspira adheres to the principles set out in the Australian Privacy Principles for managing personal information.
Contracted Service Provider Arrangements
In some instances, Aspira may act as a contracted service provider for Commonwealth, State, or Territory government agencies. When providing services under these arrangements, we are required to collect and manage personal information in accordance with the specific privacy obligations applicable to those agencies.
Commitment to Privacy
Aspira is committed to safeguarding your personal information and handling it responsibly in accordance with applicable laws. For any inquiries regarding our Privacy Policy, please contact us directly at [insert contact information].
What Personal Information We Collect and Why
At Aspira, we collect personal information to deliver high-quality occupational therapy services tailored to your needs. Providing incomplete or inaccurate information may affect the quality of services we offer.
What Personal Information We Collect
The type of personal information we collect depends on the services you require and may include:
Contact Details: Name, address, phone number, and email.
Health Information: Medical history, treatment records, and sensitive information related to your care.
Financial Information: Payment details for billing purposes.
Professional Information: For job applicants, this may include CVs, qualifications, references, and performance data.
We may also collect information from third parties, such as healthcare providers, insurers, or government agencies, to ensure accuracy and provide comprehensive support.
How We Collect Personal Information
We collect information:
Directly from you through forms, consultations, or electronic communication.
From third parties, such as medical professionals, referees, or agencies, when relevant.
Via our website or electronic systems for inquiries or service bookings.
How We Use Personal Information
We use personal information to:
Deliver and improve our services.
Comply with legal and contractual obligations.
Manage client relationships and service feedback.
Ensure compliance with statutory and governance requirements.
Disclosing Personal Information
We may share your information with:
Healthcare providers, insurers, or government agencies as necessary.
IT service providers for secure data storage.
Other third parties as required by law.
Aspira does not disclose personal information for marketing purposes without your consent.
Data Security and Retention
We implement robust electronic and physical security measures to protect your data from misuse, loss, or unauthorized access. Personal information is retained in line with legal obligations, typically for at least seven years.
Your Rights
You have the right to:
Access your personal information.
Request corrections to inaccurate or outdated details.
Raise concerns about privacy breaches.
For more information or to make a privacy-related inquiry, please contact us at admin@aspiratherapy.com.au.